Lumaleads Return Policy
Effective date: October 16, 2023
At LumaLeads, we are committed to providing our valued customers with top-notch services and products. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure a fair and transparent process.
Refund Eligibility:
Video Production Services: Refunds for video production services are subject to the terms agreed upon in the project contract. Project-specific refund conditions will be outlined in the contract and may vary depending on project scope and milestones.
Non-refundable Items:
Certain items and services are non-refundable,
including but not limited to:
Customized or personalized video content.
Services already rendered or in progress.
All digital products or downloads.
Refund Process:
Contact Us: To initiate a refund request, please contact our customer support team via email at [info@lumaleads.com] or by phone at [+49 151 506 408 02] within the applicable time frame.
Provide Details: When contacting us, please include the following information:
Your name and contact details.
Order number or project details.
A brief explanation of the reason for the refund request.
Review and Approval:
Our team will review your request and assess it based on our refund policy.
Confirmation: Once your refund request has been approved, we will issue a confirmation and initiate the refund process. The processing time for refunds may vary depending on the payment method used.
Note: Refunds for video production services are subject to the terms set forth in the project contract.
Contact Information:
If you have any questions or concerns regarding our refund policies, please contact our customer support team at:
Email: [info@lumaleads.com]
Phone: [+49 151 506 408 02]
Policy Changes:
LumaLeads reserves the right to update and modify this refund policy as needed. All changes to the policy will be published on our website with the effective date. Please review the policy regularly to stay informed about updates.
Effective date: October 16, 2023
By working with LumaLeads, you acknowledge and agree to the terms of this refund policy.
Thank you for choosing LumaLeads for your video production needs.
